Privacy Policy
Last updated: June 4, 2026
Ice Lab Pro Shop ("we," "us," or "our") operates icelabproshop.com and serves customers at our location at 8125 Lake Worth Rd, Wellington, FL 33467. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or providing us your information, you agree to this policy.
Information we collect
We collect information you provide directly to us, including:
- Your name, email address, phone number, and shipping/billing address when you make a purchase, place a team or group order, or contact us.
- Payment information, which is processed securely by our payment providers (such as Stripe and Lightspeed). We do not store full card numbers on our servers.
- Information you give us in person or over the phone, such as your skate sharpening preferences.
We also automatically collect basic technical information (such as browser type and pages visited) through standard website analytics and cookies to help our site work and improve.
How we use your information
- To process and fulfill your orders and provide our services (sharpening, fittings, repairs, gear).
- To communicate with you about your orders, appointments, and customer-service requests.
- To send you updates or promotions if you have opted in (see SMS/Text Messaging and Email below).
- To improve our website, products, and services.
- To comply with legal obligations.
SMS / Text Messaging
If you provide your mobile phone number and opt in, we may send you text messages such as order and pickup updates, appointment and sharpening reminders, and occasional promotions. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full details on our text messaging program, see our SMS Terms & Conditions.
If you opt in to email updates, we use your email address to send order information and occasional news or promotions. Every marketing email includes an unsubscribe link, and you can opt out at any time.
How we share information
We do not sell your personal information. We share information only as needed to run our business, for example with:
- Payment processors and our point-of-sale provider to complete transactions.
- Shipping carriers to deliver your orders.
- Service providers who help us operate our website and communications, who are bound to protect your information.
- Authorities when required by law.
As stated above, mobile phone numbers and SMS opt-in/consent information are never shared with third parties for marketing purposes.
Cookies
Our website uses cookies and similar technologies to remember your preferences, keep your cart working, and understand how the site is used. You can control cookies through your browser settings.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and limit access to it.
Your choices
- You can opt out of text messages by replying STOP, and out of marketing emails using the unsubscribe link.
- You may request access to, correction of, or deletion of your personal information by contacting us.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes.
Contact us
If you have questions about this Privacy Policy, contact us at:
Ice Lab Pro Shop
8125 Lake Worth Rd, Wellington, FL 33467
Phone: 561-270-6487
Email: hello@icelabproshop.com